The following is an series of real-world examples of issues the creator of this survey has had with HRA and each one is marked as meeting the strict definitions of passive catsrophic failures. Any example that is does not meet the definition an explination to why it doesn’t will be included.

Example 1: HRA cases closed due to late SSI report but SSI uneffected
Meets definition: NO
Reason: Report not being late might not of triggered the failure
Note: The actual cause is speculation due to example 2

Example 2: No notification of example 1/Letter about how to appeal a decision without stating what the decsion was
Meets definition: YES
Note: Only discovered after attempting to use EBT for groceries

Example 3: Case can not be reoppened/must reapply
Meets definition: YES

Example 4: Refusal to take NY State ID as proof of DOB
Meets defintion: YES
Note: Meets the non-sensical requirement perfectly

Example 5: Requiring orginal birth certificate/unconsitutional alternative
Meets definition: YES
Reason: The unconsitutional alternative is accepting baptismal records but not infant coming of age rituals of other traditions.
(Establishment clause)

Example 6: Birth certificate delivery requires a private sole contractor collect all the forms and process them. Form rejected due to incorrect date format.
Meets defition: NO
Reason: Not HRA’s doing

Example 7: Myterious reoppening of case closed in example 1 and other system hiccups during resolution of example 1.
Meets definition: NO
Reason: Not catastrophic

Example 8: Use of known to be easy to skim EBT cards
Meets definition: YES (see example 9)
Note: The private sector credit card and other “plastic money” vendors have not used PIN only cards since the 2000’s

Eample 9: 2 skimmings in 2 months with no instructions on how to secure your account
Meets definition: YES

Example 10: Being told after second skimming in example 9 that the client would be reported to NYPD for a third skimming report
Meets definition: YES
Reason: Threat of a passive catastrophic failure by HRA meets the definition

Examle 11: Medicaid coverage switched without knowledge or consent from provider A to provider B and essencial medication not covered by B
Meets definition: YES

Total failures: 8
Total years on HRA benefits: 10

See methodology for how these numbers get turned into system wide mean time between failure.